Privacy Policy

Your privacy is our priority. Learn how we protect your data and maintain transparency in everything we do.

Last updated: January 2025

Our Commitment to Privacy

At CyberSprout Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

  • Personal information (name, email, date of birth)
  • Educational data (course progress, assessments, certificates)
  • Usage analytics (learning patterns, time spent, preferences)
  • Device information (IP address, browser type, operating system)
  • Communication data (chatbot interactions, support requests)

How We Use Your Information

  • Provide and improve our educational services
  • Personalize your learning experience
  • Track your progress and achievements
  • Send important updates and notifications
  • Provide customer support and technical assistance
  • Analyze usage patterns to enhance our platform

Data Security

  • End-to-end encryption for all data transmission
  • Secure data centers with 24/7 monitoring
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Data backup and disaster recovery procedures
  • Compliance with industry security standards

Data Sharing and Disclosure

  • We do not sell your personal information
  • Limited sharing with educational partners (with consent)
  • Legal requirements and law enforcement requests
  • Service providers under strict confidentiality agreements
  • Aggregated, anonymized data for research purposes
  • Your explicit consent for any other sharing

Your Rights and Choices

  • Access and review your personal data
  • Request correction of inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Control privacy settings and preferences
  • Export your data in portable formats

Data Retention

  • Active account data: Duration of your subscription
  • Inactive account data: 2 years after last activity
  • Educational records: 7 years for compliance
  • Analytics data: 3 years in anonymized form
  • Support communications: 2 years after resolution
  • Legal requirements: As required by applicable law

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

  • Remember your preferences and settings
  • Analyze how you use our platform
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Children's Privacy

Our platform is designed for educational purposes and may be used by children under 13. We take special precautions to protect children's privacy:

  • Parental consent required for children under 13
  • Limited data collection for educational purposes only
  • No targeted advertising or marketing to children
  • Parental access to review and delete children's data

Parents can contact us to review, modify, or delete their child's information at any time.

International Data Transfers

Our services are available worldwide, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses for data protection
  • Binding corporate rules for internal transfers
  • Other appropriate safeguards as required by law

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through email or platform notifications
  • Provide a summary of significant changes
  • Give you time to review changes before they take effect

Your continued use of our platform after any changes constitutes acceptance of the updated policy.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:

Email: privacy@digihero.com

Phone: +1 (555) 123-4567

Address: 123 Learning Street, San Francisco, CA 94105